Privacy Policy, Terms of Use & HIPAA Notice

Evoqué Wellness (“we,” “us,” or “our”) is committed to protecting your privacy, safeguarding your health information, and maintaining full transparency in our digital and clinical operations. This document outlines our privacy practices, terms of service, and HIPAA compliance policies.

1. Privacy Policy

1.1 Website Use and Data Collection

This website is designed for informational purposes only. Evoqué Wellness does not collect or store personal or health-related information through its public website. Visitors are not required to submit contact forms or enter any personal data while browsing. No personal, medical, or financial data is collected through the site.

1.2 Data Security and Platforms

All personal health information (PHI) is collected, stored, and transmitted through secure, HIPAA-compliant platforms specifically chosen for healthcare delivery, electronic medical records, scheduling, payment processing, and communication. These platforms follow strict privacy and data protection standards.

Evoqué Wellness does not collect or store sensitive information directly through this website, nor do we use it to transmit protected health data. All client access to services occurs through secure external systems.

1.3 Automatically Collected Data

Anonymous analytics such as browser type, device type, pages visited, and session length may be collected to improve website performance. This information is not tied to any individual user profile and is not used for any medical or marketing purposes.

1.4 What We Do Not Collect

We do not collect or store:
- Medical or health records via website
- Credit card or billing details via this site

1.5 Your Rights

You have the right to:
- Access or request a copy of your health records
- Request corrections to your data
- Revoke consent to non-clinical communication
- File a privacy-related complaint

Contact:
Email: info@evoque-wellness.com
Phone: (516) 200-6305

1.6 SMS/Text Messaging Policy

If you opt in to receive SMS (text) communications from Evoqué Wellness, we will only use your number for essential service notifications, appointment reminders, or program-related messages.

We do not use SMS for marketing or promotions. We do not share, sell, or disclose mobile phone numbers to any third party.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. To opt out of SMS messages at any time, reply STOP to any text message you receive.

2. Terms of Use

2.1 Acceptance of Terms

By accessing or using the website of Evoqué Wellness or any of its services, you agree to abide by these Terms of Use. If you do not agree with any part of these terms, please refrain from using the website and services.

2.2 Informational Use Only

All content provided on this website is intended for general educational and informational purposes only. It is not a substitute for personalized medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making health-related decisions.

2.3 Intellectual Property

All website content—including text, logos, images, video, documents, and branding—is the sole property of Evoqué Wellness unless otherwise stated. It may not be reproduced, distributed, or used without prior written consent.

2.4 Scheduling and Cancellations

Appointments are scheduled via secure third-party systems. Clients are expected to arrive on time and be prepared. Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows may result in a cancellation fee or forfeiture of the session.

2.5 Refund and Payment Policy

Because services are individualized and often include non-returnable goods or intellectual time, refunds are not guaranteed. Supplements, lab kits, and any third-party products are non-refundable once purchased or shipped. Refund requests are considered on a case-by-case basis.

2.6 Membership and Program Terms

Any recurring membership or bundled service will have terms outlined during enrollment. Benefits may include enhanced access to the practitioner, priority scheduling, and personalized wellness roadmaps. It is the client's responsibility to review those terms before proceeding with enrollment or payment.

2.7 Modifications

Evoqué Wellness reserves the right to update or revise these Terms of Use, its services, or content without prior notice. Continued use of the website or services after such changes constitutes your acceptance of the revised terms.

3. HIPAA NOTICE OF PRIVACY PRACTICES

3.1 What is PHI?

Protected Health Information (PHI) refers to any information that can be used to identify you and relates to your past, present, or future physical or mental health condition, treatment, or payment for healthcare. This includes lab results, visit notes, communications, appointment history, and billing data.

3.2 How We Use and Share PHI

We use your PHI to provide care, coordinate with authorized partners, manage payments, support administrative functions, and comply with legal requirements. Examples of permitted uses include:

  • Creating care plans or health protocols

  • Sharing records with authorized labs or specialists

  • Processing payments and claims

  • Conducting internal reviews and audits

  • Responding to subpoenas or public health investigations

We do not sell or share your PHI for marketing purposes without your express written consent.

3.3 Your HIPAA Rights

As a client, you have the right to:

  • Access your health records

  • Request corrections to inaccurate information

  • Limit disclosures to third parties

  • Request private or alternative communications

  • Receive an accounting of how your PHI has been used or disclosed

  • File a complaint if you believe your rights have been violated

To exercise your rights, contact us at:
Email: info@evoque-wellness.com
Phone: (516) 200-6305